Technical Support Engineer Etch

What You'll Do As a Technical Support Engineer (TSE), you'll provide technical support remotely and on site, to Field Service Operations (FSO) personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, you'll establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis, and support FSO repair activities through escalation closure. Role Responsibilities - Support multiple technical escalations, resolve with focus on time to resolution and quality of work - Attend customer field issues meetings with FSO, collaborate with BU engineers - Recommend best practices to improve products, processes, or services - Publish Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc. - Provide on-site coaching to Field Service Operations - Support Alpha and Beta Site support - Support NPI development early in the product life cycle, and at key customer sites - Support BU DFx (Design for Service / Install) projects - Create, or collaborate in creation of, innovative advanced trouble shooting tools - Coach colleagues with less experience; lead small projects with manageable risks and resource requirements - Solve complex problems using new perspectives on existing solutions - Exercise judgment based on the analysis of multiple sources of information and data Minimum Qualifications - Bachelor's degree (or equivalent) in a technical field - 4-7 years of Semiconductor Etch experience - Proficiency with Microsoft suite and tools such as SAP, VSPI, and ARK Preferred Qualifications - Exhibit exceptional communication skills-able to explain difficult or sensitive information - Demonstrate excellent relationship management skills-works to build consensus and effectively manage difficult situations and stressful environments - Aware of competition and the factors that differentiate them in the market Additional Information - Shift: Mon-Fri 8 hr per day - Travel: Yes, generally 25% of the time, but could be as high as 50%.