Commercial Business Assistant

Key Responsibilities 1. Contract Review (Sales & Procurement) - Review, draft, and revise sales contracts/customer agreements (e.g., sales agreements, NDAs, SLAs) with a focus on commercial impact (pricing, payment terms, liability caps, delivery obligations). - Review and negotiate procurement contracts/supplier agreements (e.g., purchase orders, framework agreements, NDAs, service agreements) while balancing legal risk and business needs. - Identify commercial risks and misalignments – such as unrealistic service levels, hidden costs, or unfavorable payment schedules. - Ensure contract terms align with company policies, standard templates, and commercially approved parameters. 2. Customer Reconciliation & Settlement - Perform regular customer account reconciliation to ensure accurate billing and payment records. - Investigate and resolve discrepancies between contracts, delivery records, invoices, and customer payments. - Prepare and share reconciliation statements with customers; follow up on outstanding or disputed amounts. Support month-end and quarter-end closing activities related to customer accounts. 3. Invoicing Coordination with Finance - Coordinate with the finance department on all invoicing matters, including timing, format, tax treatment, and special billing requirements. - Ensure that invoicing aligns with contract terms (e.g., milestone billing, recurring charges, one-time fees). - Relay customer-specific invoicing instructions to finance and resolve any invoice-related disputes or clarifications. 4. Product Pricing Based on Business Costs - Support the development of product/service quotations by calculating and incorporating business costs (e.g., COGS, logistics, labor, overhead, third-party fees). - Work with internal teams (procurement, operations, finance) to obtain accurate cost inputs. - Apply approved markup/margin policies to generate customer-facing price proposals. - Maintain a pricing log to track quotation history, cost changes, and margin performance. 5. Document & Process Management - Maintain a centralized contract and pricing database. - Track key commercial dates (renewals, price adjustment windows, termination notice periods, payment due dates). - Support internal approval workflows and prepare commercial summary sheets for decision-makers. 6. Cross-functional & External Communication - Liaise with sales, procurement, finance, and operations teams to resolve commercial, billing, or pricing discrepancies. - Communicate with external customers and suppliers on contractual, reconciliation, and invoicing clarifications. Qualifications Mandatory Requirements - Bachelor's degree in Business Administration, Finance, Accounting, International Trade, Economics, Law, or a related field. - 1–3 years of experience in commercial support, contract review, customer reconciliation, billing coordination, or pricing support. - Fluent in English (both written and spoken). - Proficient in MS Office (Word, Excel, Outlook, PowerPoint). Commercial & Financial Awareness - Ability to read between the lines of a contract – understanding commercial impact on P&L, cash flow, operations, and customer/supplier relationships. - Solid understanding of commercial concepts: margin, MOQ, payment terms, liability caps, indemnities, warranties, and termination rights. - Experience with customer reconciliation and resolving discrepancies. - Basic understanding of invoicing processes and coordination with finance teams. - Ability to calculate product/service pricing based on business costs.