Software Consultant

Automation & Digital Transformation - Design, develop, and implement enterprise automation solutions for healthcare and medical service operations. - Automate operational workflows, reporting processes, service requests, approvals, notifications, and data synchronization activities. - Develop robotic process automation (RPA), low-code/no-code automation, and workflow orchestration solutions. - Integrate multiple applications, databases, APIs, cloud platforms, and healthcare systems for centralized operations. - Analyze existing manual processes and recommend automation strategies to improve efficiency and reduce operational risks. - Support continuous improvement initiatives across regional and global operations. Dashboarding & Data Analytics - Develop interactive dashboards, MIS reports, KPIs, and executive-level reporting platforms. - Build real-time operational dashboards for medical operations, service management, compliance monitoring, and business intelligence. - Create automated reporting solutions using modern visualization and analytics platforms. - Perform data extraction, transformation, cleansing, validation, and consolidation from multiple systems. - Ensure data accuracy, consistency, governance, and reporting standards across international operations. Healthcare & Medical Services Operations - Work closely with healthcare operations teams, medical coordinators, regional stakeholders, and business leaders across multiple countries. - Support digital transformation initiatives within medical assistance, healthcare support services, emergency response, and operational management functions. - Ensure solutions align with healthcare operational standards, data privacy requirements, and internal governance controls. - Understand operational challenges in multinational healthcare environments and provide scalable technology solutions. Technical & Consulting Responsibilities - Gather business requirements and convert them into functional and technical specifications. - Prepare solution architecture, workflow diagrams, process documentation, SOPs, and technical reports. - Conduct user training, UAT support, troubleshooting, and post-implementation support. - Collaborate with cross-functional teams including Infrastructure, Cyber Security, Application Support, and Operations teams. - Provide technical consultation and recommendations to improve operational visibility and automation maturity. Governance, Compliance & Security - Ensure compliance with Singapore regulations, internal company policies, and applicable healthcare data governance requirements. - Maintain confidentiality and secure handling of sensitive healthcare and operational information. - Support audit, compliance, and cybersecurity requirements related to automation and reporting systems. - Follow secure coding, access control, and data protection best practices.