Software Engineer Events IT

Key Responsibilities: - Provide on-site IT and desktop support for corporate events, including hardware, software, and network configuration tailored for secure and high-profile environments. - Configure and maintain desktops, laptops, and event-specific IT setups, ensuring compliance with IT security policies. - Collaborate with event production teams to ensure seamless integration of event technologies (VC systems, streaming, multimedia) with client networks and IT infrastructure. - Troubleshoot and resolve technical issues related to workstations, network connectivity, software, and peripherals before and during events. - Work with IT security teams to implement security protocols, including endpoint protection, encryption, VPN, and access controls on event and user devices. - Ensure proper account provisioning, permissions setup, and user support for secure access to event resources and corporate systems. - Support the installation and configuration of specialized event software, including video conferencing (VC) platforms, collaboration tools, and media playback systems. - Maintain and enforce patch management, software updates, and endpoint security compliance on all devices used for events. - Document IT setups, event requirements, and incident reports to build knowledge base and improve future event support workflows. - Stay up to date with industry best practices in IT security, desktop management, and event technology support. Requirements and Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - 3+ years of experience in IT desktop support, software engineering, or IT security within corporate or event environments. - Strong knowledge of desktop operating systems (Windows, macOS), enterprise IT tools (Active Directory, Group Policy, SCCM, Intune), and end point security solutions. - Solid understanding of IT security principles, including device hardening, data encryption, secure access controls, and network segmentation. - Hands-on experience with network troubleshooting, VPN configuration, and secure Wi-Fi setups. - Familiarity with Video Conferencing (VC) platforms (e.g., Zoom, Teams, WebEx) and how to support them in high-demand environments. - Strong problem-solving and troubleshooting skills in live, high-pressure environments. - Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users. - Ability to work on-site and during events, including occasional off-hours and weekends depending on event schedules. - Experience with asset management, ticketing systems (e.g., ServiceNow, Jira Service Desk), and IT documentation practices. Preferred Skills: - Certifications in IT security or desktop support (e.g., CompTIA Security+, CompTIA A+, Microsoft Modern Desktop Administrator, CISSP). - Experience with enterprise collaboration platforms and event-specific software. - Familiarity with AV/IT integration, event production technology, or broadcast IT setups. - Knowledge of compliance frameworks (ISO 27001, NIST, GDPR) as they apply to IT event setups. - Basic scripting skills (e.g., PowerShell, Python) for automation and configuration management.