Learning Centre Officer Manager
Job Summary
The Learning Centre Officer/Manager is responsible for driving customer acquisition and engagement by onboarding new parents and promoting coding programmes. This role involves maintaining strong parent relationships, coordinating student assessments with the teaching team, and handling administrative tasks. The incumbent will also plan lead generation activities and ensure accurate CRM data management to track student progress.
Responsibilities
- Support customer acquisition and parent onboarding
- Promote coding programmes and drive engagement
- Coordinate student assessments and follow-ups
- Manage administrative tasks and CRM records
Required Skills
- Strong communication skills
- Problem-solving abilities
- Fast learner and proactive
- Ability to work in fast-paced environment
Job Details
Responsibilities:
- Support customer acquisition by onboarding new parents
- Promote and recommend suitable coding programmes
- Drive customer engagement through special programmes, competitions, and community events
- Build and maintain strong relationships with parents and act as their advocate
- Plan and execute lead generation activities (e.g. parent sharings, trial classes) and ensure class payments are collected
- Coordinate with teaching team on student assessments and follow up with parents for conversion
- Handle general administrative tasks (onboarding emails, data entry, research, data management)
- Maintain accurate and updated customer records in the CRM system
- Track student progress and manage ongoing parent relationships
- Other ad-hoc activities assigned
Requirements:
- Strong communication and problem solving skills
- Driven, fast learner, proactive and ability to work in a fast-paced environment