Customer Service Officer
Job Summary
Join a leading bank as a Customer Service Officer to act as the first point of contact for customer inquiries. Responsibilities include handling general and transactional matters across various channels while ensuring high service quality. Candidates should possess strong problem-solving skills and be able to work in a fast-paced, rotating shift environment.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer requests and encourage digital banking adoption.
- Meet KPIs while maintaining high service quality and professional standards.
Required Skills
- Prior customer service experience preferred
- Patient, positive, and resilient attitude
- Ability to work rotating shifts including weekends and holidays
Job Details
About the Role
Join a leading bank as a Customer Service Officer, where you'll be the first point of contact for customers reaching out on general and transactional matters. This role suits individuals who enjoy problem-solving, thrive in a fast-paced environment, and take pride in delivering consistently excellent service.
Key Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond promptly to customer inquiries on general and transactional matters.
- Communicate with customers through various channels (phone, email, chat, etc.).
- Acknowledge and resolve customer requests in a timely manner.
- Conduct customer outreach to encourage the adoption of digital banking services.
- Consistently deliver high-quality service to achieve total customer satisfaction, without compromising risk standards.
- Collaborate with internal stakeholders to resolve customer queries and requests.
- Multi-task effectively while speaking with customers and navigating multiple system application screens simultaneously.
- Consistently meet Key Performance Indicators (KPIs) without compromising quality of service.
- Adhere to professional standards of behaviour and conduct with customers and colleagues.
Requirements
- Prior customer service experience (bank industry) preferred, but entry-level/ other industry are welcome to apply.
- Positive attitude, patient, and resilient when handling customer queries or complaints.
- Able to commit to rotating shift work, including weekends and public holidays.