Customer Quality Engineer
Job Summary
Provide technical support and troubleshooting for customers on products, equipment, and engineering solutions while investigating quality issues and customer complaints. Coordinate corrective and preventive actions (CAPA) with cross-functional teams to drive continuous improvement and ensure customer satisfaction. The role requires a Diploma or Degree in a relevant engineering discipline along with 2 to 5 years of related experience in the precision engineering or semiconductor industry.
Responsibilities
- Provide technical support and troubleshoot products and equipment
- Investigate customer complaints and quality issues using 8D, 5 Why, and Fishbone analysis
- Coordinate corrective and preventive actions (CAPA) with cross-functional teams
- Act as primary point of contact for customer enquiries and technical meetings
Required Skills
- Minimum Diploma or Degree in Electrical, Mechanical, Precision, or Manufacturing Engineering
- 2–5 years of experience in customer support, quality, or manufacturing
- Familiarity with precision engineering or semiconductor industry
Job Details
Provide technical support and troubleshooting for customers on products, equipment, and engineering solutions.
Investigate customer complaints, quality issues, and product non-conformities using structured problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Analysis).
Coordinate corrective and preventive actions (CAPA) with Quality, Engineering, Manufacturing, and Operations teams.
Support root cause analysis and implement effective solutions to prevent recurrence.
Act as the primary point of contact for customer enquiries, ensuring timely communication and issue resolution.
Review engineering drawings, specifications, inspection reports, and technical documentation to support customer requirements.
Participate in customer audits, quality reviews, and technical meetings.
Prepare customer reports, failure analysis reports, and quality documentation.
Monitor customer feedback, KPIs, and service performance to drive continuous improvement.
Work closely with cross-functional teams to ensure products meet customer specifications, quality standards, and delivery expectations.
Support new product introductions (NPI), engineering change requests (ECR/ECO), and process improvement initiatives where required.
Requirements:
Minimum Diploma or Degree in Electrical Engineering, Mechanical Engineering, Precision Engineering, Manufacturing Engineering, or a related discipline.
2–5 years of experience in customer support, quality engineering, application engineering, or manufacturing within the precision engineering or semiconductor industry.