Program Executive Coordinator
Job Summary
The Program Executive/Coordinator will support daily program coordination from customer order to delivery. You will handle customer enquiries, manage production schedules, and coordinate with internal teams to ensure timely fulfillment. Additionally, the role involves preparing operational reports and supporting various customer service and process improvement activities.
Responsibilities
- Manage end-to-end customer order coordination
- Coordinate production schedules and material readiness
- Monitor program progress and resolve bottlenecks
- Prepare operational reports and dashboards
- Support cross-functional team collaboration
Required Skills
- Manufacturing workflow knowledge
- Production planning experience
- Customer order handling
- Cross-functional coordination skills
- Data tracking and reporting
Job Details
Main Responsibilities:
- Support daily program coordination from customer order/demand to delivery follow-up.
- Handle customer enquiries, quotations, sales support matters, and order status updates.
- Coordinate with internal teams on production schedules, material readiness, delivery issues, and documentation.
- Track program progress, shortages, bottlenecks, and outstanding actions to ensure timely fulfilment.
- Prepare reports, trackers, dashboards, and management updates for program and operational visibility.
- Support quotation, cost estimate, ECN, RMA, and related customer service activities.
- Work closely with Production, Planning, Procurement, Engineering, Quality, Logistics, and Sales teams.
- Assist in process improvement, SOP updates, and ad-hoc projects where required.
Requirements:
- Diploma or Degree in Engineering, Manufacturing, Supply Chain, Operations Management, or related field.
- 3–5 years of relevant experience in manufacturing / operations / program coordination; senior level requires 5–8 years.
- Experience in manufacturing workflows, production planning, and cross-functional coordination.
- Familiar with customer order handling, material readiness, delivery tracking, and issue resolution.