IT Delivery Manager

Job Details Location: Central Area – Marina Bay Working Hours: Monday – Friday (9am – 6pm) Salary Range: SGD 4,500 – 8,000 (commensurate with experience) Contract Duration: 6 months Key Accountabilities Direct the delivery of Consumer and Wealth digital banking projects and initiatives across key regional markets. Engage closely with stakeholders across regional and country business, product, technology, and operations functions to ensure successful project execution, and provide support for post-implementation training, issue investigation, and resolution. Prepare business requirement documents and user stories, working in partnership with design and product teams to define the customer journey, screen flow, and overall solution design. Review Functional Specifications and Narratives with Technology counterparts to ensure alignment with business requirements. Provide leadership to a team of test engineers in developing the test strategy, encompassing UAT planning and ensuring test cases are executed end-to-end within the stipulated schedule. Responsibilities Lead project teams in setting priorities and evaluating deliverables to ensure the successful implementation of product features and functionality. Develop user stories and maintain proficiency in tools such as JIRA, Confluence, JBEHAVE, and related test automation platforms. Oversee manual and automated testing cycles, ensuring thorough documentation of project materials such as test strategy and traceability matrix throughout the project lifecycle. Drive stakeholder engagement, collaborating extensively across business, operations, and technology partners to identify enhancement opportunities and ensure end-to-end system, process, and testing delivery. Oversee the operational rollout of Consumer and Wealth Banking digital services, providing support for live business verification at each deployment stage. Manage post-implementation activities, including user training, production issue investigation, and escalation management through to timely resolution. Demonstrate strong business acumen and independent judgment, maintaining composure under pressure and consistently meeting delivery deadlines. Maintain awareness of industry developments and emerging best practices in banking products and project delivery. Manage and guide testing analysts to ensure effective delivery of assigned responsibilities. Requirements Degree holder with a minimum of 5-7 years of relevant experience, preferably in Consumer Banking / Digital Banking. Strong experience managing projects end-to-end, having participated in different milestones within a project lifecycle such as business requirements development, test management and execution, and implementation.