Aesthetic Clinic Manager

Key Responsibilities Clinic Operations - Oversee daily clinic operations to ensure a smooth workflow across the front desk, therapists, doctors, and support teams at Caring Skin Medical Aesthetics Clinic. - Ensure efficient appointment scheduling, patient registration, and customer journey management - Monitor clinic cleanliness, hygiene, maintenance, and operational readiness - Manage inventory levels, stock ordering, and consumables control - Ensure proper handling of customer records and confidential information Team Leadership & Management - Lead, supervise, and motivate the Caring Skin front desk, consultants, therapists, and clinic support staff. - Manage staff scheduling, attendance, manpower planning, and daily deployment - Conduct onboarding and training for new employees - Monitor staff performance and maintain service excellence standards - Foster a positive, professional, and high-performance work culture Customer Service & Patient Experience - Ensure high standards of customer service and patient satisfaction - Handle customer feedback, complaints, and service recovery professionally - Build strong customer relationships to encourage retention and repeat business - Support the team in delivering personalised patient experiences Sales & Business Performance - Drive clinic sales targets, treatment package conversion, and revenue growth - Monitor clinic KPIs including sales performance, customer retention, productivity, and operational efficiency - Work closely with consultants and therapists to achieve business objectives - Support marketing campaigns, promotions, and business development initiatives Compliance & Administration - Ensure compliance with Singapore healthcare, PDPA, workplace safety, and company SOP requirements - Maintain proper documentation, reporting, and operational records - Liaise with internal departments, vendors, and external stakeholders when required - Ensure adherence to clinic policies and operational procedures Requirements - Minimum 3–5 years of managerial experience in aesthetic clinics, beauty, healthcare, medical, wellness, or luxury retail environment - Strong leadership and people management skills - Good understanding of customer service and sales operations - Experience managing KPIs, clinic performance, and operational reporting - Strong communication and interpersonal skills - Proficient in Microsoft Office and clinic management systems (E.g Plato) Preferred Qualifications - Experience in aesthetic, medical aesthetic, dermatology, or plastic surgery clinic environment - Familiarity with Singapore aesthetic industry practices and customer service standards - Knowledge of PDPA and clinic operational compliance in Singapore Key Competencies - Leadership & Team Management - Customer Service Excellence - Sales & Business Acumen - Problem Solving & Decision Making - Operational Planning & Execution - Communication & Interpersonal Skills - Attention to Detail - Multi-tasking in Fast-paced Environment Compensation & Benefits - Monthly income $4,000 – $6,000 (including attractive commission & incentives) - AWS (Annual Wage Supplement) - Medical, Dental & Wellness benefits