Bank Customer Service

About the Role Join a leading bank as a Customer Service Officer, where you'll be the first point of contact for customers reaching out on general and transactional matters. This role suits individuals who enjoy problem-solving, thrive in a fast-paced environment, and take pride in delivering consistently excellent service. Key Responsibilities - Maintain a positive, empathetic, and professional attitude toward customers. - Respond promptly to customer inquiries on general and transactional matters. - Communicate with customers through various channels (phone, email, chat, etc.). - Acknowledge and resolve customer requests in a timely manner. - Conduct customer outreach to encourage the adoption of digital banking services. - Consistently deliver high-quality service to achieve total customer satisfaction, without compromising risk standards. - Collaborate with internal stakeholders to resolve customer queries and requests. - Multi-task effectively while speaking with customers and navigating multiple system application screens simultaneously. - Consistently meet Key Performance Indicators (KPIs) without compromising quality of service. - Adhere to professional standards of behaviour and conduct with customers and colleagues. Requirements - Prior customer service experience (bank industry) preferred, but entry-level/ other industry are welcome to apply. - Positive attitude, patient, and resilient when handling customer queries or complaints. - Able to commit to rotating shift work, including weekends and public holidays.