Assistant Manager Sales Support
Job Summary
The Assistant Manager, Sales Support oversees operational processes to enhance efficiency and ensure smooth execution of corporate sales activities. This role acts as a deputy to the Head of Corporate Sales Support, taking primary responsibility for post-course documentation, invoicing, and process governance. It requires cross-functional collaboration with sales, finance, and operations teams to drive performance and reporting accuracy.
Responsibilities
- Oversee post-course administration and billing accuracy
- Manage AR, aging reports, and payment discrepancies
- Supervise and coach the Sales Operations team
- Streamline operational processes and update SOPs
- Collaborate cross-functionally with Sales and Finance
Required Skills
- 4-6 years of B2B sales operations experience
- Team supervision and mentoring capability
- Proficiency in MS Office and CRM systems
- Strong analytical and problem-solving skills
- Excellent communication and multitasking ability
Job Details
Key Responsibilities:
Post-Course Operations Ownership
- Lead and oversee all post-course administrative processes, including invoice issuance, billing accuracy, attendance reports, and client submissions.
- Ensure all documentation meets accuracy, compliance, audit, and funding requirements.
- Establish and monitor service-level timelines and ensure adherence.
- Review complex client documentation before release.
- Act as escalation point for post-course-related matters.
Billing & Payment
- Oversee invoicing accuracy and completeness to minimize disputes and delays.
- Track Accounts Receivable (AR) and aging reports.
- Resolve and manage billing discrepancies in collaboration with Sales and Finance.
- Identify recurring billing issues and implement preventive controls.
- Provide regular updates on outstanding payments.
Deputy & Operational Leadership Support
- Supervise and support the Sales Operations team in day-to-day tasks.
- Support the planning and execution of corporate sales strategies.
- Provide coaching, training, and guidance to team members to ensure efficiency.
- Act as the point of escalation for complex client or internal issues.
- Monitor team performance and recommend process improvements.
Process & Project Management
- Identify opportunities to streamline and improve existing operational processes.
- Lead special projects aimed at improving service delivery.
- Document and update SOPs and operational manuals.
Collaboration & Communication
- Work cross-functionally with Sales, Finance, and Operations to ensure alignment.
- Maintain accurate records and reporting for stakeholders.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
- 4-6 years of experience in client servicing, sales operations, or B2B administrative support.
- Strong analytical and problem-solving skills.
- Proven experience in supervising or mentoring a team.
- Excellent communication and multitasking skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Experience with CRM systems or student management systems is an advantage.