IT Software Engineer

Job Summary Reporting to the Senior Customer Service Manager, the IT / Software Support Engineer provides critical technical execution, software testing, commissioning, and ongoing maintenance for automated material handling and warehouse systems (WMS / Material Flow Controls - MFC). Operating in a 4-person team, this role delivers both on-site and off-site IT infrastructure support, network configuration, and database management (Oracle & SQL). Additionally, the engineer provides 24/7 hotline support (on standby) for clients, optimizes internal service workflows, and travels overseas as needed to support international project rollouts and system commissioning. CORE RESPONSIBILITIES A. Software & Automation Systems Support - Deliver end-to-end technical support, testing, and commissioning for automated material handling systems, Warehouse Management Systems (WMS), Material Flow Controls (MFC), and PLC interfaces. - Support application development and maintenance utilizing programming languages (C#, C++, Visual Basic, PowerBuilder) and web technology/services (Microsoft IIS, XML, HTML, JavaScript). - Manage, write, and optimize database operations using Oracle and SQL Server (PL/SQL, Transact-SQL). B. IT Infrastructure & Network Administration - Provide setup, configuration, and troubleshooting for network equipment, including routers, switches, and Virtual Private Networks (VPNs). - Deliver technical maintenance and support across IT infrastructure, Windows OS, hardware devices, and internal software applications. C. Customer Support & Field Operations - Provide responsive IT hotline support, handling both remote and on-site technical resolution for client queries. - Participate in standby on-call rotations to deliver continuous software support and operational continuity for customers. - Travel overseas as required to execute on-site project implementations, system testing, and commissioning. - Identify and propose continuous process improvements to boost service functionality and team performance. - Carry out additional technical and administrative ad-hoc duties as requested. REQUIREMENTS & QUALIFICATIONS - Education: Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline. - Experience: Minimum 3 years of hands-on software application experience with a focus on Warehouse Management Systems (WMS) and Material Flow Controls (MFC). - Technical Expertise: - Database Skills: Proficient in DB administration (Oracle, SQL Server) and database programming (PL-SQL, T-SQL). - Programming & Tools: Knowledge of Object-Oriented languages (C#, JavaScript), Microsoft Visual Studio, and legacy languages. - Infrastructure: Solid understanding of IT network architecture, hardware configurations, and web services.