Sales Coordinator Executive

Responsibilities: - Identify and develop new business opportunities to expand the customer base and increase sales revenue. - Maintain and strengthen customer relationships through regular engagement and tailored product recommendations. - Prepare, submit, and follow up on quotations, proposals, and tenders to secure sales opportunities. - Negotiate pricing and commercial terms within company guidelines to close sales effectively. - Achieve individual and departmental sales targets by executing strategic sales plans. - Monitor market trends, competitor activities, and customer feedback to identify and capitalize on business opportunities. - Respond promptly and professionally to customer enquiries to ensure high service standards. - Manage customer accounts and provide after-sales support to enhance customer satisfaction and retention. - Resolve customer complaints, delivery issues, and service concerns efficiently. - Maintain regular communication with customers regarding order status, delivery schedules, and product availability. - Prepare and process sales documentation including quotations, sales orders, delivery orders, invoices, and credit notes accurately. - Enter and update customer orders and sales data in ERP or sales management systems. - Maintain accurate customer master data, pricing, and sales records for reporting and compliance. - Monitor order progress from receipt through delivery and invoicing to ensure timely fulfillment. - Liaise with Warehouse to confirm product availability and coordinate timely order fulfillment. - Coordinate with Procurement on stock replenishment and special customer requirements. - Collaborate with Logistics to arrange deliveries and resolve transportation issues promptly. - Work with Finance on customer credit matters, payment collections, and account reconciliation. - Prepare daily, weekly, and monthly sales reports to track performance and inform management decisions. - Maintain sales pipelines, quotation registers, and customer databases. - Ensure proper filing and documentation in compliance with company policies and quality management systems. - Comply with workplace safety, confidentiality, and ethical business practices. - Participate actively in sales meetings, product training, and company development programmes. Required competencies and certifications: - Diploma, Higher NITEC, or Degree in Business Administration, Sales, Marketing, Engineering, or related discipline. - Minimum 2–5 years of relevant experience in Sales, Sales Coordination, Customer Service, or Account Management. - Experience in industrial products, engineering, manufacturing, trading, hardware, or stainless steel industries preferred. - Familiarity with ERP systems and CRM software.