RMB Operations Officer

Responsibilities: - Process inward and outward RMB payment transactions accurately and within required timelines to ensure smooth settlement. - Investigate payment instructions and resolve transaction enquiries or discrepancies to maintain transaction integrity. - Handle internal and external enquiries regarding payment status or non-receipt of funds to provide timely updates. - Collect and process applicable transaction charges from participating customers or banks to ensure accurate billing. - Review and process account opening documentation for participating clearing banks to support compliance and onboarding. - Prepare monthly operational reports and data submissions for participating banks to facilitate performance tracking. - Coordinate with internal departments to support system enhancements and operational process improvements for increased efficiency. - Assist with operational projects and perform ad-hoc duties assigned by the Department Manager to support team objectives. Preferred competencies and qualifications: - Bachelor’s degree in Banking, Finance, Accounting, or a related discipline. - Prior experience in banking operations, payments, settlement, or clearing operations preferred to enhance role effectiveness. - Knowledge of accounting principles or data analysis advantageous for accurate transaction handling and reporting. - Proficiency in Microsoft Office applications, particularly Excel, to manage data and reports efficiently. - Mandarin proficiency preferred to liaise effectively with Mandarin-speaking stakeholders. - Strong attention to detail and problem-solving skills to identify and resolve operational issues. - Proactive learning attitude to adapt in a dynamic banking environment. - Ability to work effectively under pressure in a fast-paced operational setting. - Strong sense of responsibility and compliance with internal policies and procedures to maintain operational integrity.