Engineering Assistant
Job Summary
The Engineering Assistant will be responsible for preparing 2D engineering drawings and managing technical system updates. The role involves documenting files, handling customer feedback, and tracking service cases through to resolution. Candidates are expected to support daily engineering and customer service workflows effectively.
Responsibilities
- Prepare 2D engineering drawings
- Update technical system details
- Manage customer feedback and complaints
- Track service cases until closure
Required Skills
- Diploma/Degree in Mechanical/Manufacturing Engineering
- Proficiency in 2D engineering software (ACAD)
- Customer service experience
- Strong written communication skills
Job Details
Job Description
- To prepare 2D engineering drawing using ACAD or similar 2D software
- To update the technical details to the system
- To assist in scanning and uploading of document
- To assist in handling of customer feedback and complains case
- To update the case to Customer Service Portal
- To follow up with the case until closure
Job Requirement
- Diploma or Degree in Mechanical Engineering / Manufacturing Engineering
- Experience in engineering drawing
- Experience in handling of customer service
- Good communication skills in writing
- Fast and independent