Operations Quality Assurance Executive

Key Responsibilities: Operations & Administration - Manage the academy’s daily administrative and operational activities. - Coordinate course schedules, classroom arrangements, training materials, and trainer assignments. - Ensure all training programmes are conducted according to approved schedules and operational procedures. - Maintain accurate student records, attendance, examination documentation, and certification records. - Handle student enquiries, registrations, onboarding, and administrative support. - Monitor inventory and procurement of training supplies and equipment. - Ensure classrooms and training facilities are properly maintained and operational. Quality Assurance & Compliance - Support the implementation and monitoring of Quality Assurance (QA) policies and procedures. - Ensure compliance with academy policies, accreditation standards, and regulatory requirements. - Prepare and maintain documentation required for audits, inspections, and accreditation exercises. - Monitor and update SOPs, forms, policies, and operational records. - Assist in maintaining examination and assessment documentation in accordance with compliance requirements. - Coordinate internal evaluations, student feedback collection, and continuous improvement initiatives. - Ensure all records are properly filed, updated, and securely maintained. Training Coordination - Liaise with trainers regarding lesson schedules, assessment requirements, and student progress. - Prepare training materials, attendance sheets, examination documents, and course files. - Support examination arrangements including venue preparation and candidate administration. - Assist in monitoring training delivery standards and student learning experience. Customer Service & Communication - Provide professional customer service to students, trainers, and external partners. - Respond promptly to enquiries and walk-in consultations. - Maintain effective communication with stakeholders regarding schedules, programme updates, and operational matters. Requirements: - Diploma or Degree in Business Administration, Education, Training Management, or related field. - Minimum 1–3 years of experience in administration, training coordination, education, or academy operations. - Strong organizational and multitasking skills. - Good knowledge of administrative and operational processes. - Experience in quality assurance or compliance documentation will be an advantage. - Proficient in Microsoft Office applications (Word, Excel, PowerPoint). - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Detail-oriented with strong problem-solving abilities. Preferred Skills: - Experience working in a Private Education Institution (PEI), training academy, or education environment. - Familiarity with accreditation or examination requirements (e.g. ITEC, WSQ, CIBTAC, or similar frameworks). - Ability to manage documentation and operational processes efficiently. Reporting To: - Academy Director / Operations Manager / Academic Manager - May require occasional weekend or evening support during examinations or academy events.