Customer Service Executive
Job Summary
This is a 1-year renewable contract position based in Alexandra Road during office hours. The role involves managing customer inquiries via multiple channels and ensuring efficient resolution through internal coordination. Responsibilities also include inventory management for spare parts and timely reporting to management.
Responsibilities
- Handle multi-channel customer inquiries
- Log interactions in CRM
- Process spare part orders and invoicing
- Manage spare parts inventory
- Prepare weekly/monthly reports
Required Skills
- Customer service/Call center experience
- Strong communication and phone etiquette
- Proficiency in Microsoft Office
- Positive 'CAN-DO' attitude
- SAP experience (preferred)
Job Details
Responsibilities:
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
Period: 1 year contract (renewable)
Location: Alexandra Rd
Working Hours: Mon to Fri, 8.45am – 5.30pm
Salary: $2,800 – $3,500
Requirements:
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
- Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficient in Microsoft Office applications.
- Experience in SAP will be an advantage.
- On-the-job training will be provided to ensure proficiency in role requirements.