Training Allowance Manager

Responsibilities: 1. Handling of appeals from members of the public requiring investigation and coordination with stakeholders. 2. Perform quality checks on outsourced service partner including sampling checks to ensure service provider adheres to SOPs and complies with processing and policy requirements. 3. Assist officer to implement enhancements to the Training Allowance System (TAS). 4. Assist in the review of Standard Operating Procedures (SOPs) and issue work instructions. 5. Support stakeholder engagement activities with training providers and other partners. 6. Assist with data extraction, collation, and basic analysis to support reporting and operational needs. 7. Ad hoc duties as assigned. Requirements: • Up to 5 years of relevant work experience in grants, operations or system development. • Good analytical and problem-solving skills. • Proficiency in systems and design thinking methodologies. • Ability to work independently, within a team, and across teams. • Good interpersonal relationship skills and adaptability to a fast-paced work environment. • Good verbal and written communication skills, including stakeholder management and presentation skills. • Proficient in word processing, spreadsheet, and presentation applications. • Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.