Clinic Operations Executive Manager
Job Summary
The Clinic Operation Executive/Manager oversees the daily operations and administrative workflows of medi-aesthetic clinics. This role involves managing patient appointments, supporting clinical procedures, and maintaining accurate inventory and documentation. The successful candidate will work closely with doctors to ensure a seamless patient experience and adherence to company SOPs.
Responsibilities
- Manage patient appointments and follow-ups
- Oversee daily clinic workflow and queue management
- Handle inventory tracking and stock replenishment
- Assist doctors with pre and post-treatment procedures
- Maintain operational records and SOP compliance
Required Skills
- 2-5 years clinic/healthcare operations experience
- Proficiency in stock and inventory management
- Strong customer service and communication skills
- Fluent in English and Chinese
- Excellent organizational and IT proficiency
Job Details
Key Responsibilities
Patient & Appointment Management:
- Book patients' next appointments before they leave the clinic.
- Follow up on missed appointments and post-treatment patients to support treatment compliance.
- Educate patients on approved post-treatment home care and product usage.
Clinic Operations:
- Support customer check-in, queue management and daily clinic workflow.
- Assist with pre-treatment administration, customer profiling and clinic documentation.
- Ensure clinic notices, educational materials and promotional displays are updated.
Inventory Management:
- Prepare treatment stock according to daily appointments.
- Monitor stock levels, maintain buffer stock and submit replenishment requests.
- Record all stock movements accurately and safeguard clinic inventory.
Operational Support:
- Assist with purchase documentation and treatment consent administration when required.
- Review daily sales reports and prepare Customer Assignment to Staff (CAS) schedules.
- Maintain accurate records and ensure compliance with company SOPs and operational policies.
- Support other clinic operational and administrative duties as assigned.
Requirements:
- Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science, Health Sciences or related disciplines.
- Minimum 2–5 years of operations, clinic administration, hospitality, retail or customer service experience in healthcare, medical aesthetics, dental, specialist clinics or wellness industries.
- Experience coordinating multiple tasks in a fast-paced environment.
- Strong customer service skills with excellent communication abilities.
- Ability to multitask and prioritize tasks effectively and independently.
- Proficiency in stock administration and inventory management.
- Ability to assist doctors with pre and post-treatment procedures.
- Willingness to adapt and participate in job rotation and career path planning.
- Excellent organizational abilities with a high level of attention to detail.
- Proficient in IT systems.
- Good command of spoken and written English with the ability to communicate with Chinese-speaking patients.
Benefits:
- Competitive salary of up to S$5,000/month or more (commensurate with experience).
- Monthly performance incentives.
- Medical benefits.
- Staff wellness and treatment benefits.