Sales Executive IT ICT
Job Summary
The Sales Executive will be responsible for developing and executing sales strategies to drive business growth in IT and cloud security solutions. The role involves managing the full sales cycle, from prospecting to closing, while building strong relationships with C-level executives and key decision-makers. You will collaborate with cross-functional teams to ensure customer success and provide market insights to influence strategic decision-making.
Responsibilities
- Execute sales plans and manage full sales cycle
- Build and maintain C-level and enterprise relationships
- Deliver product demonstrations and webinars
- Provide market insights and sales reports
Required Skills
- Minimum ITE/Diploma in IT or related field
- 1-2 years experience in IT/SMB sales
- Cloud security solution sales knowledge
- Strong presentation and communication skills
Job Details
Job Responsibilities:
Sales Strategy & Execution
- Develop and execute sales plans targeting end-users segments.
- Identify opportunities in small businesses, start-ups, and direct-to-consumer channels.
- Manage the full sales cycle: prospecting, qualification, product demonstration, negotiation, and closing.
Customer Engagement
- Build strong relationships with individual decision makers in small enterprises to large organisations.
- Build trusted relationships with C-level executives, IT leaders, and security decision-makers.
- Educate end-users on the importance of cloud security and how our solutions protect their digital lives.
- Understand client pain points and align solutions to their cloud security needs.
- Deliver product demos, webinars, and workshops tailored to non-technical audiences.
- Deliver compelling product demonstrations and presentations.
Market Development
- Collaborate with marketing to design campaigns that resonate with end user needs (e.g., privacy, ease of use, affordability).
- Gather customer feedback to refine product positioning and usability.
- Collaborate with marketing and product teams to position solutions effectively.
- Stay ahead of industry trends, competitor offerings, and regulatory requirements (e.g., PDPA).
- Actively participate in partner’s events, relevant market events, trade shows, and online communities.
Cross-Functional Collaboration
- Work closely with support teams to ensure smooth on boarding and customer satisfaction.
- Partner with technical teams to ensure seamless solution deployment and customer success.
- Provide feedback to Sales Manager/Director on customer requirements and market gaps.
- Provide insights to Sales Manager/Director on consumer preferences and usability improvements.
Reporting & Accountability
- Prepare and deliver regular sales reports, forecasts, and pipeline updates to the Sales Manager/Director.
- Track performance metrics and ensure alignment with overall business objectives.
- Track performance metrics such as customer acquisition, retention, and satisfaction.
- Share market insights to guide strategic decisions for consumer-focused growth.
- Provide insights on customer trends and market opportunities to inform strategic decisions.
- Ensure the Sales and marketing of products, services and solutions follows the company code of ethics.
- Assist in resolution of customer issues regarding software deployment, technical feedback and maintenance plan.
- Assist in resolution of customer payment on time.
Job Requirements:
- Possess minimum ITE/Diploma in Information Systems, Computer Science or related field with minimum 1-2 years of relevant experience.
- Proven track record in end-user sales or SMB-focused technology sales and track record in cloud based solutions sales.