Operation Administration Executive
Job Summary
The Operation Administration Executive provides comprehensive operational and administrative support for education and training programs. Key tasks include scheduling courses, coordinating with trainers and stakeholders, and managing daily office administration. Additionally, the role involves providing customer service to trainees, assisting in business reviews, and supporting marketing and project initiatives.
Responsibilities
- Manage course scheduling and trainer assignments
- Provide administrative and operational support
- Handle customer service and trainee enquiries
- Assist in business reporting and documentation
- Perform simple bookkeeping and fee collection
Required Skills
- Proficiency in Microsoft Office
- Excellent communication and interpersonal skills
- Strong organizational and planning abilities
- Previous operations or admin experience
- Familiarity with WSQ claims preferred
Job Details
Responsibilities:
- Provide overall support for operations, co-ordination and general office administration through a variety of tasks related to organization and communication.
- Scheduling Courses and Coordination.
- Plan and scheduling trainers and assignments.
- Co-ordinating with Trainers and stakeholders.
- Provide training for new trainers.
- Provide customer service, support and guide to trainees enquiries.
- Provide simple IT support to trainees and stakeholders.
- Plan and organise regular business reviews.
- Assist in preparation of monthly report and update meeting with senior management.
- Develop and maintain a filing system.
- Provide support in project research work.
- Assist in the planning and organising of eco-system, internal engagements and transformation initiatives.
- Assist in commercialisation of products and solutions.
- Provide support in the marketing and promotions of the Business Innovation Centre.
- Provide after course and during course support.
- Able to follow up with claims and collection of fee.
- Able to travel between branches.
- Able to ensure a smooth day to day operations process.
- Simple Book-Keeping.
Requirements:
- Minimum GCE A Level/Diploma in any discipline.
- Good communication skills and with an excellent command of English.
- Proficient in Microsoft Office.
- Proactive and with a positive mentality, creative with excellent presentation, communication, negotiation and interpersonal skills.
- Able to work independently and as well as a team player.
- Able to lead the team and have good initiative.
- Prior operations and office administration experience preferred.
- Prior to WSQ claim and operation experience preferred.
- Able to work independently and as well as a team player.