Senior Customer Service Executive
Job Summary
Manage inside sales and order processes while coordinating procurement and material sourcing to support manufacturing and engineering operations. Collaborate with cross-functional teams to ensure accurate commercial documentation. The role focuses on efficient workflow and maintaining production needs.
Responsibilities
- Manage inside sales and order fulfillment
- Oversee purchase order processing
- Coordinate procurement and material sourcing
- Prepare commercial documentation and invoices
- Interpret engineering drawings and BOM
Required Skills
- Diploma in Engineering
- 3-5 years manufacturing experience
- Inside sales management
- Procurement coordination
- Technical documentation handling
Job Details
Responsibilities
- Manage inside sales activities to drive order fulfillment and customer satisfaction
- Oversee order management processes to ensure timely and accurate processing of purchase orders
- Coordinate basic procurement and material sourcing to maintain inventory and production needs
- Collaborate effectively with cross-functional teams to align sales, procurement, and operational goals
- Prepare and handle commercial documentation including quotations, contracts, purchase orders, and invoices to support business transactions
- Interpret engineering drawings and Bills of Materials (BOM) to support procurement and order accuracy
Job Requirements
- Diploma in Engineering or related field
- 3–5 years of relevant experience in manufacturing, engineering, oil & gas, industrial, or technical product sectors