Wellness Education Specialist
Job Summary
The Wellness Education Specialist drives Technogym’s brand experience through product education, customer engagement, and training excellence. You will empower internal teams and B2B partners while managing customer success to maximize product adoption and long-term loyalty. This role combines fitness expertise with relationship management to deliver high-quality wellness solutions.
Responsibilities
- Conduct product education and sales training
- Manage customer onboarding and success plans
- Drive client retention and relationship management
- Oversee certified trainer network development
- Organize community wellness events and activations
Required Skills
- Bachelor's in Sports Science or related field
- 3-5 years experience in fitness/customer success
- Strong presentation and coaching skills
- Fitness certification (ACE/NASM/NSCA)
- Customer-centric mindset
Job Details
Job Overview:
As a Wellness Education Specialist, you will play a key role in elevating Technogym’s brand experience through impactful education, customer engagement, training excellence, and relationship management. You will work closely with internal teams, partners, trainers, and customers to drive product adoption, customer satisfaction, and long-term engagement with Technogym’s wellness ecosystem.
Responsibilities:
1. Internal Product Education & Sales Enablement: Lead ongoing product education and training initiatives for the sales team. Develop and update training materials, user guides, and educational resources.
2. Customer Onboarding, Training & Success Management: Support new customer onboarding, conduct quarterly product refresher trainings, and facilitate post-delivery sessions. Create and implement customer success plans to maximize product utilization.
3. Customer Relationship Management & Retention: Build strong relationships with customers, monitor satisfaction, and address escalations. Support account management and identify opportunities for testimonials and referrals.
4. Trainer Network Development: Manage the Technogym-certified personal trainer network through onboarding, certification, and regular assessments.
5. Community Engagement & Wellness Events: Collaborate with marketing to engage fitness communities, plan wellness activations, and represent Technogym as a brand ambassador.
6. Reporting, Analytics & Continuous Improvement: Track KPIs related to customer success, training effectiveness, and retention to drive continuous service improvement.
Requirements:
- Bachelor’s degree in Sports Science, Exercise Physiology, Kinesiology, Physiotherapy, or related field.
- 3–5 years of experience in fitness education, personal training, customer success, or business development.
- Strong presentation and training delivery skills.
- Ability to build rapport with internal and external stakeholders.
- Tech-savvy with strong organizational and time management skills.
- Certification as a personal trainer or fitness instructor (e.g., ACE, NASM, NSCA) is a strong advantage.
- Alignment with Core Values: Refinement, Respect, Reliability, Relentlessness, and Resourcefulness.