Customer Quality Specialist

Responsibilities: - Act as the primary quality focal point between logistics operations and customer manufacturing teams, ensuring timely resolution of quality-related issues and operational concerns. - Partner with customer workcentres and internal stakeholders to investigate logistics-related defects, validate findings, and drive corrective and preventive actions. - Lead root cause analysis activities, working with Operations, Quality, and Process Owners to identify improvement opportunities and prevent issue recurrence. - Manage customer quality complaints, escalations, and non-conformance investigations, ensuring effective containment and resolution. - Conduct process audits and compliance assessments, track audit findings, and drive closure of corrective actions through regular follow-up reviews. - Develop and maintain quality procedures, work instructions, quality alerts, and operational guidance to support compliance and continuous improvement. - Monitor quality performance metrics and prepare weekly, monthly, and quarterly reports for internal management reviews and customer governance meetings. - Perform visual inspections and verification activities to identify and report quality deviations, non-conformances, and operational risks. - Support the achievement of operational and quality KPIs through data analysis, process monitoring, and stakeholder engagement. - Participate in continuous improvement initiatives focused on quality enhancement, process optimization, defect reduction, and customer satisfaction. - Collaborate closely with Operations, Engineering, and Customer teams to strengthen quality systems and improve overall process performance. Requirements: - Diploma or Degree in Engineering, Quality Management, Manufacturing, Supply Chain, or a related discipline. - Minimum 3–5 years of experience in Quality Assurance, Quality Engineering, Manufacturing Quality, Process Quality, or Customer Quality within semiconductor, electronics, precision engineering, manufacturing, or related industries. - Hands-on experience in root cause analysis and problem-solving methodologies, including 8D, CAPA, 5 Why, Fishbone Diagram, and other structured quality improvement tools. - Experience managing quality incidents, customer complaints, non-conformance investigations, containment activities, and corrective action implementation. - Knowledge of quality inspection techniques, auditing practices, process validation, and quality control methodologies. - Familiarity with quality management systems and industry standards such as ISO 9001:2015, ISO 13485, GDPMDS, or equivalent quality frameworks. - Proficient in Microsoft Office applications, particularly Excel; experience with Power BI, Tableau, Minitab, or other data analysis tools will be advantageous.