Education Customer Success Specialist
Job Summary
The Education & Customer Success Specialist will elevate the Technogym brand by driving product education, customer engagement, and training excellence. This role focuses on supporting internal teams and B2B partners to ensure seamless product adoption and long-term customer success. You will act as a key relationship manager, fostering a network of certified fitness professionals and coordinating wellness initiatives.
Responsibilities
- Lead internal product education and sales enablement training
- Manage customer onboarding, setup, and training sessions
- Develop and execute customer success and retention strategies
- Oversee and develop the Technogym-certified personal trainer network
- Coordinate fitness community engagement and wellness events
- Analyze performance metrics to improve customer experience
Required Skills
- Degree in Sports Science or related field
- 3-5 years experience in fitness education or customer success
- Expertise in training delivery and workshop facilitation
- Strong relationship management and communication skills
- Tech-savvy with digital learning platforms
- Personal Trainer certification (ACE/NASM/NSCA)
Job Details
Job Overview: As an Education & Customer Success Specialist, you will play a key role in elevating Technogym’s brand experience through impactful education, customer engagement, training excellence, and relationship management. You will work closely with internal teams, partners, trainers, and customers to drive product adoption, customer satisfaction, and long-term engagement with Technogym’s wellness ecosystem.
Responsibilities:
1. Internal Product Education & Sales Enablement: Lead ongoing product training, ensure sales team performance, and develop educational resources.
2. Customer Onboarding, Training & Success Management: Facilitate product setup, conduct training sessions, and implement customer success plans.
3. Customer Relationship Management & Retention: Maintain strong client relationships, monitor satisfaction, and address escalations.
4. Trainer Network Development: Manage the certified personal trainer network through onboarding and continuous quality assessments.
5. Community Engagement & Wellness Events: Collaborate on workshops and events to drive brand presence within fitness communities.
6. Reporting, Analytics & Continuous Improvement: Track KPIs related to customer success and training effectiveness.
Requirements:
- Bachelor’s degree in Sports Science, Exercise Physiology, Kinesiology, Physiotherapy, or a related field.
- 3–5 years of experience in fitness education, personal training, customer success, or consultancy.
- Strong presentation and training delivery skills.
- Ability to build rapport with internal and external stakeholders.
- Tech-savvy and proficient with digital training platforms.
- Certification as a personal trainer or fitness instructor (e.g., ACE, NASM, NSCA) is a strong advantage.
- Passionate about fitness, wellness, and lifestyle transformation.