Customer Service Manager
Job Summary
The Customer Service Manager will lead efforts to ensure exceptional client satisfaction and retention within our salon operations. Responsibilities include resolving customer inquiries, educating clients on product needs, and maintaining high service standards. The role requires strong leadership experience and a professional demeanor to foster a positive customer experience.
Responsibilities
- Manage client inquiries and concerns
- Drive customer satisfaction and retention
- Educate clients on product needs
- Coordinate service operations with management
Required Skills
- 3-5 years leadership experience
- Exceptional communication skills
- High degree of professionalism
- Computer literacy
- Beauty industry experience preferred
Job Details
Duties & Responsibilities:
- Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely.
- Gathers customer information thoroughly and effectively, accesses and satisfies client demands.
- Educates the salon customers based on their real needs during their visit to the shop.
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters.
- Maintains a positive, empathetic, and professional attitude toward customers at all times.
- Attends to and communicates promptly to address customers’ queries at the most excellent approach.
- Acknowledges and resolves customer feedback and concerns.
- Knows products inside and out to answer product queries.
- Communicates and coordinates with team and management.
- Ensures customer satisfaction and increases customer retention.
- Gathers customer satisfaction levels and feedback on customer services for continuous improvement.
- Provides feedback on the efficiency of the operations and customer service process.
Qualifications:
- Bachelor’s Degree in Business, Commerce or relevant fields.
- Three (3) to five (5) years of leadership and management experience in customer-service-related capacity.
- Consistently well-groomed according to the high appearance standards of the salon and the company.
- High degree of professionalism in customer service.
- Exceptional people skills.
- High standards of customer communication skills.
- Prior experience in the beauty line preferred.
- Ability to stay calm and excellent in handling difficult customers.
- Computer literate.