Clinic Associate
Job Summary
As a Clinic Associate, you will ensure operational efficiency and provide excellent patient support at our clinic. You will assist users in accessing clinical services through various communication channels including email, chat, and phone. Additionally, you will handle administrative tasks, medication dispensing, and inventory management to support the medical team.
Responsibilities
- Manage clinic operations and EMR maintenance
- Provide patient care and administrative support
- Handle inventory, cashiering, and hygiene standards
- Engage with clients via email, chat, and calls
- Support B2B service requests and administrative processes
Required Skills
- Diploma holder
- Experience in medical/administrative support
- Strong communication and interpersonal skills
- Proficiency in technology
- Fluent in English and Chinese preferred
Job Details
Operational Efficiency:
- Collaborate with the medical team to ensure the smooth operation of the clinic.
- Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
- Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
- Manage cashiering duties, including payment collection and filing.
- Oversee inventory tasks, including stock checking, updating, and ordering.
- Maintain cleanliness and hygiene standards within the clinic.
Client engagement (For corporate clients):
- Engage with users through email, chat, and calls to provide support on Intellect’s Clinic services.
- Offer comprehensive information on available resources and options, empowering informed decision-making.
Network engagement and deployment:
- Support the Care Operations team in receiving, documenting, and deploying B2B service requests.
- Navigate administrative processes, including financial assistance and responding to emails.
Requirements:
- Candidates must possess at least a Diploma.
- Any experience in Clerical, Administrative Support, Healthcare - Medical Support and Assistant or equivalent is preferred.
- Possess good communication and interpersonal skills.
- Responsible individual, meticulous, willing to learn and a team-player.
- Proficient with technology.
- Fluency in written English with an additional spoken language of Chinese is preferred.
- Must be amenable to working 44 hours per week, including three night shifts weekly and two Saturdays per month (half day: 10:00 AM – 2:00 PM).