General Manager
Job Summary
The General Manager is a senior leadership role responsible for driving clinic performance, supporting strategic business growth, and providing clinical expertise. The position involves mentoring Clinic Managers to achieve operational excellence, patient booking targets, and revenue objectives. As a medically qualified professional, the incumbent will also provide clinical insight to support sales, marketing, and business development initiatives.
Responsibilities
- Mentor and develop Clinic Managers
- Drive operational and revenue performance
- Provide clinical expertise for business growth
- Manage stakeholder and referral relationships
- Oversee operational budgets and financial discipline
Required Skills
- Medical Degree (MBBS/MD)
- Healthcare leadership experience
- Strategic business development
- Project management
- Stakeholder management
Job Details
Position Overview: The General Manager is a senior leadership role responsible for driving clinic performance, supporting strategic business growth, and providing clinical expertise to strengthen the Company's market position and service offerings. The role serves as a leader and mentor to all Clinic Managers, ensuring the achievement of patient booking targets, service excellence standards, operational effectiveness, and revenue objectives across the clinics. As a medically qualified professional, the General Manager will provide clinical leadership and subject matter expertise to support sales, marketing, and business development initiatives. The General Manager will work closely with executive leadership on strategic growth initiatives and will play an important role in identifying and evaluating new business opportunities, partnerships, and service developments.
Key Responsibilities:
Clinic Leadership & Performance Management:
- Lead, mentor, and develop all Clinic Managers to achieve operational excellence.
- Establish clear performance expectations, KPIs, and accountability measures.
- Monitor clinic performance against patient booking, experience, quality, and revenue targets.
- Foster a culture of patient-centric care and continuous improvement.
Clinical Support for Sales & Marketing:
- Provide clinical expertise to support sales, marketing, and business development activities.
- Review marketing materials for clinical accuracy and contribute to the launch of new services.
- Act as a clinical ambassador during engagements with specialists and healthcare providers.
Business Development & Strategic Projects:
- Support executive leadership in evaluating and executing strategic business development opportunities.
- Assist in developing business cases and implementation plans for strategic projects.
- Identify opportunities to expand referral networks and strengthen industry relationships.
Stakeholder & Relationship Management:
- Build and maintain relationships with referring specialists and strategic partners.
- Represent the company at professional meetings, conferences, and stakeholder engagements.
Financial & Performance Management:
- Manage operational budgets and control expenses to maximize revenue and profitability.
Requirements:
- Significant leadership experience within healthcare, medical services, or oncology sectors.
- Experience supporting business development and strategic service expansion.
- Strong understanding of healthcare operations and patient journey management.
- Medical Degree (MBBS, MD or equivalent) with clinical practice experience preferred.
- Postgraduate qualification in Healthcare Management or Business Administration is an advantage.
- Sound understanding of the Singapore healthcare landscape and regulatory environment.
- Exceptional leadership, communication, and project management skills.