Business Analyst Dynamics CRM
Job Summary
The Business Analyst will be responsible for eliciting and documenting business requirements for MS Dynamics CRM projects. The role involves translating complex business needs into functional specifications and managing stakeholder expectations throughout the project lifecycle. You will also support solution design, UAT, and implementation to ensure alignment with defined project scopes.
Responsibilities
- Elicit and document business requirements
- Translate needs into functional specifications (UML/BPMN)
- Manage stakeholder expectations and project scope
- Support UAT and solution implementation
Required Skills
- Microsoft Dynamics CRM experience
- 2+ years Business Analyst experience
- Requirement engineering
- Stakeholder management
- SQL and Data Visualization skills
Job Details
Responsibilities:
- Elicit and document business requirements through stakeholder interviews, workshops, and analysis of existing specifications.
- Translate business needs into functional and non-functional specifications, user stories, or models like UML/BPMN for developers.
- Support solution design, testing (including UAT), and implementation by validating requirements against predefined scope.
- Manage changes to requirements throughout the project lifecycle, rigorously evaluating impacts on tender specifications before approval.
- Manage stakeholders actively to align expectations, specify requirements within the solution platform's capabilities, communicate progress, and prevent deviations from the tender-defined scope, minimizing scope creep.
Requirements:
- Degree in Computer Science or Engineering or equivalent work experience.
- Must have experience in requirements engineering for Microsoft Dynamics CRM or similar.
- Must have more than 2 years of experience as a Business Analyst in IT/software projects, including requirement gathering and stakeholder management.
Preferred Qualifications:
- IIBA certifications (ECBA, CCBA, CBAP, or PMI-PBA).
- Bachelor's degree in business administration, computer science, IT or related field.
- Advanced degree such as MBA or MS in business analytics.
- Entry-level Project Management certification.
- Experience with data visualization tools (Power BI, Tableau) and scripting (Python/R).
- Proficiency in technical skills like SQL, Excel, BPMN/UML modelling, and SDLC methodologies (Agile/Waterfall).