Mass Market Solutions Engineer

Roles & Responsibilities: - Designing next generation communication solutions for Zoom customers. - Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers. - Translating customer problems into technical solutions and business outcomes. - Communicating strategic value of Zoom over competitive offers. - Preparing responses to RFQ/RFPs. - Assisting in the scoping of professional services engagements. - Working cross-functionally within Zoom to deliver customer happiness. - Driving Zoom product direction and innovation. - Learning and growing with Zoom's platform as it constantly and rapidly evolves. Requirements: - 5+ years of technical experience in SaaS technologies. - SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS). - Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences. - Understanding of solution sales and the sales cycle. - Ability to function in a high growth environment and adapt to rapid changes of a UCaaS solution. - Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent. Desired Skills: - Experience in customer facing technical role. - Knowledge of traditional voice communications systems and applications. - Working knowledge of packet captures (reading and deciphering). - End-to-end IT systems knowledge. - Ability to formulate and communicate a technical solution/vision. - Competitive knowledge in UCaaS and ISV market.