AR & Operations Specialist

Key Responsibilities Accounts Receivable (AR) and Customer Management: - Prepare and issue accurate sales invoices to customers. - Respond to customer finance-related inquiries, including requests for Statements of Account (SOA) and payment clarifications. - Monitor and manage AR, ensuring timely follow-ups on outstanding payments. - Resolve customer disputes and escalate issues when necessary to ensure efficient cash flow. - Ensure Cash Application is applied timely. - Maintain customer finance records and ensure compliance with company policies and financial regulations. Sales and Finance Operations: - Oversee the complete sales-to-procurement lifecycle, including processing Sales Orders (SO), Purchase Orders (PO), and procurement tasks. - Manage subscription contract lifecycle, including renewals, amendments, and compliance tracking. - Collaborate with the sales team to ensure accurate and timely updates in sales operations and reporting. - Ensure smooth and efficient processes in procurement and vendor coordination. Subscription and Recurring Billing Management: - Handle monthly MRR billing management, ensuring accuracy and timeliness of invoices. - Manage and monitor subscription and usage-based billing processes, ensuring data integrity. - Prepare detailed reports for MRR, ARR, and subscription usage metrics for management review. - Identify and resolve discrepancies in subscription billing and usage data. Process Improvement and Reporting: - Identify opportunities to optimise sales and finance workflows to improve efficiency and accuracy. - Prepare and maintain detailed records, reports, and dashboards related to sales, procurement, MRR, ARR, and AR management. - Support management in financial audits and compliance reviews as required. Collaboration: - Liaise with cross-functional teams, including sales, procurement, and finance, to ensure alignment and seamless operations. Travel: - Possibility of traveling to Singapore HQ (if incumbent stations in Malaysia) twice a year for meetings or training. Requirements: - Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. - 3+ years of experience in finance operations, accounts receivable, or a similar role. - Familiarity with MRR and ARR billing processes and management. - Strong knowledge of sales and finance operations, including SO, PO, procurement, and subscription billing processes. - Experience in subscription and usage-based billing reporting preparation is essential. - Excellent communication skills with a customer-centric approach. - Proficient in finance tools and systems; experience with ERP systems like Dynamics 365 Business Central is a plus. - Strong analytical and problem-solving skills. - High attention to detail and ability to work under tight deadlines.