IT Support Engineer

Desktop Support Engineer 5 days, 8.30am to 6pm Salary: $2,800 - $3,000 Work Location: Toh Guan Road Requirement: - Knowledge and experience on Windows 10/11 OS - Experience in imaging Windows 11 using Pxe boot - Worked on software installation using SCCM, Software Center, and manually - Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix - Experience using Intune, AD, BitLocker - Experience in Outlook administration - Experience in Humanscale troubleshooting - Experience working in engineering firms or large companies - Minimum 2-4 years of experience - Experience with Service management tool such as ServiceNow Job scope: - Manage desktop device (hardware, software, and connectivity) incidents through to resolution - Manage IMAC and deskside support services - Manage hard- and soft-break fix services for laptops and desktops - Provide Conference room support, Remote Desktop support and Event Support at the customer location - Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements - Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation - Ensure that each desktop device is installed with the appropriate desktop image - Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance - Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available