AAC Manager

Roles & Responsibilities Leadership - Lead the staff team in fulfilling the Centre’s goals and funders’ (AIC/MOH) Key Performance Indicators (KPI) - Work together with MWS Group Director of Healthcare Services, Head of Active Ageing Centres (AAC) and AAC Central Governance Committee to set directions that are aligned to MWS - Make sound decisions on behalf of the Management - Mentor new Assistant Managers or Managers to help them succeed and grow People & Team Management - Recruit, select, train, develop, supervise, mentor and motivate the staff team - Identify and allocate the appropriate manpower (both staff and volunteers) to the services and needs of the AAC - Develop a cohesive staff team by having regular 1 to 1 and group supervision with staff - Manage any conflict amongst staff that may arise and work to unite the staff team - Guide and support mentee in people management - Ensure that staff are trained and developing professionally Volunteer Management & Development - Work with community stakeholders, in particular the partner church representative to coordinate volunteering efforts - Together with other Centre Managers, develop a process of volunteer screening, volunteer development and sustainability Service Planning, Implementation and Evaluation - Plan, implement and evaluate active ageing programmes, befriending service and community outreach work that focus on building individual elderly’s self-help capacity and communities that support ageing in place - Develop standard operating procedures for needs assessment, community outreach and appropriate interventions at the Centre level, including escalation protocols, service linkage and follow-up - Evaluate service and programme outcomes and recommend areas of improvement Strategic Local Partnerships - Manage relationship with partner churches, service providers and grassroots organizations in the centre catchment area - Attend local networking meetings and build rapport with stakeholders - Active promotion of collaborative relationship - Establish working level processes. - Guide mentee in strategic local partnership and public relation skills Adminstration - Work with the Head of AAC to implement administrative processes and ensure compliance to Finance and Human Resource Policies - Preparation and submission of data to MOH, AIC and other funders - Ensure proper input of data into the internal electronic records system as well as the management of data and reporting to AIC - Manage IT software and hardware of the Centre with support from Centre staff and MWS IT Department - Ensure the compliance of policies and processes as set by MWS and any financial, HR and data protection protocols - Manage the finances of the Centre and funds given to the Centre, e.g. Community Silver Trust Fund, Chen Su Lan Fund, etc. and ensure responsible and prudent use of resources - Guide mentee in the administration of the Centre Qualifications, Competencies & Experience - Master or Bachelor’s Degree in Healthcare, Social Sciences or related field preferred - Hold a class 3A Driving License - Minimum 5 to 8 years of management experience in an elder care facility - Counselling background involving the elderly will be good to have - Leadership qualities demonstrated in past achievements and/or previous work experiences - Excellent verbal, written communication as well as people management skills - Must be people-oriented and love elderly - Able to do effective presentations and possess good facilitation skills - Ability to speak more than 1 language - Ability to conduct community asset mapping and environmental scanning - Knowledge of community resources - Ability to engage stakeholders and partners with good public relations skills - Possess cultural understanding and social sensitivity - Good team player and leader