Executive Ihsan Casket

DUTIES AND RESPONSIBILITIES 1. Core Burial & Funeral Operations - Arrange and conduct funeral and burial services in a professional, organised, and compassionate manner, in accordance with company policies, SOPs and Syariah principles. - Prepare and ensure the availability of all items and equipment required for funeral services. - Care for the deceased respectfully, including: Collection and transfer of the deceased (including lifting); Washing and shrouding of bodies (same gender); Lowering the shrouded body into the grave; Recitation of talqin and assistance with related burial rites. - In the event of unforeseen circumstances, ensure that an approved third-party vendor is arranged to carry out assigned duties. 2. Specialised Burial Cases - Arrange for the collection, cleansing, shrouding, and burial of unclaimed surgical remains, fetuses, umbilical cords, placentas, and stillborn babies. - Confirm and verify authorisation prior to proceeding with all the above service arrangements. - Handle and coordinate repatriation cases, including liaising with hospitals, embassies, airlines, and freight forwarders while ensuring regulatory compliance. 3. Client Engagement & Aftercare - Inform client families of available services and support the delivery of selected services with care and sensitivity. - Handle aftercare matters, including delivery of documentation, check-in with next-of-kin, and collection of customer feedback. - Attend burial-related inquiries and support the management of the 24-hour hotline. 4. Compliance, Documentation & Governance - Prepare and accurately complete all documentation related to funeral services, including service reports and operational forms. - Handle contracts, legal documents, and payment-related processes. - Ensure adherence to all applicable professional, regulatory, and religious requirements. - Manage petty cash utilisation in accordance with internal controls. 5. Training, Education & Outreach - Support and conduct virtual and in-person burial management courses based on Syariah teachings. - Participate in community engagement initiatives and contribute to educational content regarding burial management. - Represent the service at outreach events and provide subject-matter input for communications. 6. Operations Support & Logistics - Drive and maintain the service van in a clean and roadworthy condition. - Ensure vehicles, tools, and equipment are maintained in a safe and usable condition. - Promote and maintain a safe and healthy work environment. 7. Reporting & Professional Conduct - Provide regular updates to management and committee members on operations and client feedback. - Uphold adab, akhlaq, and Islamic heritage in all aspects of work. 8. Administrative & Operational Support - Manage administrative matters including procurement, quotations, and purchase orders. - Complete and submit mandatory surveys and regulatory reports (e.g., NEA, MOH). - Prepare meeting documents and accurately record minutes. - Generate operations reports and prepare invoices for contractors and service providers.