Practice Development Manager

Role summary The Sales/ Business Development / Account Manager (Practice Development Manager, PDM) will be responsible for managing all aspects of the assigned territory/accounts. The individual will establish account relationships and practice development, as well as proactively communicate with customers and potential prospects. The PDM is a go-getter who is out in the field uncovering opportunities, customers and leads, and successfully closing the deal. He/she is ambitious, hungry for success, results-driven and has the passion to win and find ways to over-achieve business results. Role expectations In this role, you will… Deliver Results - Achievement of Monthly, Quarterly and Annual Sales Targets, MBO, Operational Plan and Profitability Plan for Singapore. - Achieving sales force effectiveness within the assigned territory, including sales planning, coverage and effectiveness, sales messaging and ultimately co-creating value driven solution to the customer. - Responsible for the working with assigned accounts and team within Align Technology, including direction, motivation and development of sales plans, targets, and strategies and the removal of obstacles to success. - Provide all appropriate reporting to the Sales Manager including feedback from customers on a weekly and monthly report. - Responsible for the sales area as ‘their business’ and be willing to take responsibility for its planning and development in what is a high growth business. - Work closely with local and regional colleagues as part of a high-performance team that is focused on driving growth, business outcomes and priorities speed to execution. - Acquire and maintain in-depth knowledge of the dental industry, category, competitive landscape and Align Technology’s portfolio of products. Drive the Best Outcomes - Engage certified doctors and develop their potential for new cases; engage non-certified doctors and establish their potential as a new provider. - Build strong understanding of customers and clinic practice so as to support customers in their practice development and growth. - Work closely with Marketing to develop and implement sales and marketing strategies/activities, such as management of Strategic Accounts, opening of new accounts, assisting customers to achieve sales, supporting them in distribution and display objectives, social media activities, clinic event and Open Day. - Conduct data analysis, provide insights and discuss with manager to develop plan to support business and customers growth objective. - Conduct basic product and systems training, evaluate level of customers’ product and systems knowledge via in-field assessment, as well as address or escalate internally customers’ queries and issues. - Apply clinical knowledge and discuss clinical cases with customers if required. - Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling. - Participate in proactive team efforts to achieve departmental and Company goals, and comply with all policies, practices and procedures. - Work with the manager to set Operational plan for future periods. - Keep abreast of what competitors are doing and update market intelligence and pulses in the market. - Be responsible for all quality updates, records and customer product feedback. - Perform other duties as assigned. Qualification / Requirements - Possess a Bachelor Degree or Diploma in business, marketing or a related science discipline. - Minimum 6 years of experiences in Sales or business development, with a proven sales track records and achievements. - Medical, orthodontic, and/or dental sales and/or marketing experience preferred. - Alternatively, background as dental therapist/ hygienist and acquired valuable knowledge of the industry and its products will be advantageous. - Excellent oral/written communication and presentation skills. - Strong influencing and negotiation skills. - Strong interpersonal skills and capabilities to interface effectively with all customer types. - Pride in excelling and a self-directed individual. - Possess a growth mindset, strong adaptability and learning agility. - Strong analytical, business planning and good territory planning skills. - Good business acumen and mindset, and customer centricity.