Head Investor Onboarding

Responsibilities: Investor Onboarding & Shareholder Services - Lead and oversee the end-to-end investor onboarding process for hedge funds, private equity funds and other alternative investment structures. - Review and approve investor due diligence documentation and perform AML/KYC assessments in accordance with the regulatory requirements of relevant jurisdictions. - Oversee the processing and approval of investor subscriptions, redemptions, transfers and other shareholder transactions. - Ensure investor onboarding activities are completed accurately and within agreed service levels. - Maintain the integrity of investor records and oversee all investor lifecycle events. - Act as the primary point of contact for clients and their investors on shareholder services matters, resolving complex operational issues. AML / KYC & Regulatory Compliance - Act as AMLCO and/or DMLRO for Cayman Islands domiciled investment funds where appointed. - Ensure compliance with applicable AML/CFT legislation, sanctions requirements, FATCA, CRS and other Automatic Exchange of Information (AEOI) obligations. - Monitor regulatory developments across multiple jurisdictions and provide periodic updates to management and Boards of Directors. - Develop, review and enhance AML/KYC policies, procedures and operational controls. - Prepare, review and submit FATCA, CRS and other regulatory filings. - Provide operational and regulatory support to the appointed Cayman Islands Principal Point of Contact (PPOC) and Beneficial Ownership (BO) Contact. - Liaise with regulators, auditors and external service providers. - Support regulatory inspections, audits and client operational due diligence reviews. Client Relationship Management - Build trusted relationships with fund managers, directors, legal counsel, compliance officers, auditors, banking partners and institutional investors. - Participate in prospective client meetings, operational due diligence (ODD) reviews and fund launch discussions. - Review fund constitutional documents, offering documents and subscription materials to establish appropriate onboarding procedures. - Support the successful launch of new hedge funds, private equity funds, venture capital funds, VCCs and other alternative investment structures. Governance & Operational Excellence - Establish and maintain a robust control framework for investor onboarding and shareholder services. - Design, review and continuously improve onboarding workflows, operating procedures and internal controls. - Identify opportunities to automate manual processes and implement technology solutions. - Prepare monthly KPI dashboards, operational reports and management information. - Present periodic operational, compliance and risk reports to senior management and fund Boards of Directors. Leadership & People Management - Lead, mentor and develop a team of Investor Services professionals, fostering a culture of accountability and collaboration. - Establish performance objectives, conduct performance reviews and support career development. - Develop and deliver regular AML/CFT and regulatory compliance training programmes. Strategic Initiatives - Develop and execute the strategic vision for the Investor Onboarding function in line with the Company's growth objectives. - Drive continuous improvement initiatives through process redesign and digital onboarding solutions. - Partner with Fund Accounting, Compliance, Technology, Legal and Business Development teams. Qualifications & Experience - Degree in Finance, Accounting, Business, Law, Compliance or a related discipline. - Minimum 15 years' experience within fund administration, transfer agency or investor services. - At least 5 years' experience leading and managing operational teams. - Strong understanding of hedge funds, private equity funds, venture capital funds and other alternative investment structures. - Extensive knowledge of investor onboarding, shareholder services and transfer agency operations. - Strong working knowledge of AML/CFT regulations, sanctions screening, FATCA, CRS and AEOI reporting requirements. - Experience acting as AMLCO, MLRO or DMLRO is highly desirable. - Demonstrated experience working with regulators, auditors, Boards of Directors and institutional clients.