Customer Service Officer
Job Summary
Achievers Dream Learning Centre is looking for a Customer Service Executive (Call Centre) to join their team in the Bukit Timah Central Region. This position serves as the first point of contact for student and parent inquiries regarding programs and enrollments. The role involves managing communications, following up on leads, and ensuring a positive experience for all educational stakeholders.
Responsibilities
- Manage incoming/outgoing calls and WhatsApp messages
- Address parent inquiries and concerns professionally
- Follow up with prospective leads
- Coordinate diagnostic consultations and trial lessons
- Maintain high standards of customer relationship management
Required Skills
- Strong communication skills
- Professional customer service etiquette
- Problem-solving capabilities
- Empathy in handling inquiries
- Experience in educational support services
Job Details
### Role Overview
We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments and course information.
### Key Responsibilities
**Parent Communication & Enquiries**
- Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.
- Address parents' questions and concerns in a professional and empathetic manner.
**Student Enrolment & Lead Follow-Up**
- Follow up with prospective parents who have expressed interest in the centre's programmes.
- Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.
**Customer Service & Relationship Management**
- Provide a positive customer experience throughout the enquiry and enrolment journey.