Software Support Engineer

Key Responsibilities: - Deliver on-site software support for events, including installation, configuration, and maintenance of specialized event and collaboration software. - Provide desktop application support, ensuring all user software environments are fully functional and meet security standards. - Support the deployment and operation of event software solutions, including Video Conferencing (VC) tools (Zoom, Microsoft Teams, WebEx) and multimedia platforms. - Work directly with end-users and event teams to troubleshoot software and system issues in real-time, especially during live events. - Ensure compliance with IT security policies, including software permissions, secure configuration, and endpoint protection. - Collaborate with IT security and compliance teams to implement and enforce secure software usage on event and client systems. - Support user account setup, access provisioning, and permissions management for event-specific and enterprise applications. - Assist with patching, updates, and version control of critical software and ensure that all event systems are running approved and tested versions. - Document software support processes, configurations, and troubleshooting guides for internal knowledge sharing and future reference. - Stay updated on software tools, security updates, and best practices relevant to event production and corporate IT environments. Requirements and Qualifications: - Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). - 3+ years of experience in software support, desktop environments, or IT operations, ideally within event or fast-paced corporate settings. - Strong knowledge of Windows and macOS environments, including enterprise software deployment and support. - Hands-on experience with Video Conferencing platforms (e.g., Zoom, Teams, WebEx) and supporting collaboration software (e.g., Slack, SharePoint, OneDrive). - Solid understanding of IT security best practices, including secure application configuration, data privacy, and endpoint security. - Proficient in software troubleshooting and end-user support, including remote and on-site assistance. - Familiarity with Active Directory, Microsoft 365, Exchange, and enterprise application ecosystems. - Excellent problem-solving, analytical, and customer service skills, with a proactive approach to identifying and resolving issues. - Ability to work on-site at client locations and event venues, including during live events and under tight timelines. - Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk) and documentation tools. Preferred Skills (Optional but Beneficial): - Certifications in IT support or security (e.g., CompTIA A+, Security+, Microsoft Certified: Modern Desktop Administrator). - Experience with AV/IT integration or event production software (e.g., OBS, vMix, streaming tools). - Knowledge of software deployment tools and MDM (e.g., Intune, JAMF). - Basic understanding of network security as it applies to software connectivity in event settings. - Familiarity with collaboration platforms security management (e.g., configuring secure VC rooms, file sharing permissions). - Scripting skills (PowerShell, Bash, Python) for automating software installs and configurations.