Quality Improvement Specialist
Job Summary
The Quality Improvement Specialist manages quality management documentation, ensures compliance with regulatory standards, and maintains audit readiness. This role supports operational excellence by facilitating continuous improvement initiatives and ensuring accurate document control within a manufacturing setting. The incumbent collaborates cross-functionally to monitor performance data and drive corrective and preventive actions (CAPA).
Responsibilities
- Manage and maintain quality documentation and SOPs.
- Ensure compliance with ISO 9001/14001 standards.
- Coordinate internal and external audit activities.
- Facilitate CAPA processes and continuous improvement initiatives.
- Analyze quality performance data and prepare reports.
Required Skills
- Quality Management Systems (QMS)
- ISO 9001/14001 compliance
- Document control proficiency
- Internal auditing
- Root cause analysis & CAPA
Job Details
### Key Responsibilities
- Develop, review, and maintain quality documentation, including SOPs, work instructions, inspection standards, forms, and quality manuals.
- Ensure quality documentation complies with internal policies, customer requirements, and applicable management system standards (e.g., ISO 9001, ISO 14001).
- Manage document control processes, including document issuance, revision control, distribution, retention, and archival of obsolete documents.
- Collaborate with cross-functional teams to develop, review, and improve quality-related documentation.
- Support internal and external audits by preparing, organizing, and maintaining required quality and compliance documentation.
- Conduct periodic documentation and compliance reviews to verify adherence to established procedures, standards, and regulatory requirements.
- Assist in monitoring compliance with company policies and management system requirements.
- Identify gaps, non-conformities, and improvement opportunities through documentation reviews and audit findings.
- Support the implementation and follow-up of corrective and preventive actions (CAPA).
- Analyse quality and operational performance data to identify trends and improvement opportunities.
- Prepare quality and compliance reports, metrics, and dashboards to support management review.
- Support Management of Change (MOC) and governance processes.
- Facilitate training and awareness programmes related to documentation and quality requirements.
### Qualifications & Experience
- Diploma or Degree in Quality Management, Engineering, Manufacturing, Industrial Engineering, Business Administration, or related discipline.
- Minimum 2–5 years of relevant experience in quality systems, document control, compliance, audit coordination, or continuous improvement, preferably in manufacturing.
- Familiarity with QMS and ISO standards (ISO 9001, ISO 14001).
- Experience supporting internal and external audits.
- Basic knowledge of CAPA, root cause analysis, and continuous improvement methodologies.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong analytical, organizational, and problem-solving skills.
### Preferred Qualifications
- Internal Auditor certification or audit experience.
- Exposure to Lean, Kaizen, 5S, or other continuous improvement initiatives.
- Experience in the machinery, manufacturing, precision engineering, or industrial sectors.