Customer Quality Specialist
Job Summary
The Customer Quality Specialist acts as the primary quality liaison between logistics operations and hi-tech manufacturing clients. This role focuses on investigating logistics-related defects, driving root cause analysis, and ensuring process compliance. You will also manage quality complaints and prepare performance reports to support continuous improvement.
Responsibilities
- Manage quality focal point and customer complaints
- Lead root cause analysis and corrective actions
- Conduct process audits and compliance assessments
- Prepare quality performance metrics and reports
- Drive continuous improvement initiatives
Required Skills
- 3–5 years of Quality/Manufacturing experience
- Expertise in 8D, CAPA, and root cause analysis
- Knowledge of ISO standards (9001, 13485)
- Proficiency in Excel and data analysis tools
- Diploma/Degree in Engineering or Supply Chain
Job Details
Responsibilities:
- Act as the primary quality focal point between logistics operations and customer manufacturing teams, ensuring timely resolution of quality-related issues and operational concerns.
- Partner with customer workcentres and internal stakeholders to investigate logistics-related defects, validate findings, and drive corrective and preventive actions.
- Lead root cause analysis activities, working with Operations, Quality, and Process Owners to identify improvement opportunities and prevent issue recurrence.
- Manage customer quality complaints, escalations, and non-conformance investigations, ensuring effective containment and resolution.
- Conduct process audits and compliance assessments, track audit findings, and drive closure of corrective actions through regular follow-up reviews.
- Develop and maintain quality procedures, work instructions, quality alerts, and operational guidance to support compliance and continuous improvement.
- Monitor quality performance metrics and prepare weekly, monthly, and quarterly reports for internal management reviews and customer governance meetings.
- Perform visual inspections and verification activities to identify and report quality deviations, non-conformances, and operational risks.
- Support the achievement of operational and quality KPIs through data analysis, process monitoring, and stakeholder engagement.
- Participate in continuous improvement initiatives focused on quality enhancement, process optimization, defect reduction, and customer satisfaction.
- Collaborate closely with Operations, Engineering, and Customer teams to strengthen quality systems and improve overall process performance.
Requirements:
- Diploma or Degree in Engineering, Quality Management, Manufacturing, Supply Chain, or a related discipline.
- Minimum 3–5 years of experience in Quality Assurance, Quality Engineering, Manufacturing Quality, Process Quality, or Customer Quality within semiconductor, electronics, precision engineering, manufacturing, or related industries.
- Hands-on experience in root cause analysis and problem-solving methodologies, including 8D, CAPA, 5 Why, Fishbone Diagram, and other structured quality improvement tools.
- Experience managing quality incidents, customer complaints, non-conformance investigations, containment activities, and corrective action implementation.
- Knowledge of quality inspection techniques, auditing practices, process validation, and quality control methodologies.
- Familiarity with quality management systems and industry standards such as ISO 9001:2015, ISO 13485, GDPMDS, or equivalent quality frameworks.
- Proficient in Microsoft Office applications, particularly Excel; experience with Power BI, Tableau, Minitab, or other data analysis tools will be advantageous.