Senior Customer Service Officer
Job Summary
We are seeking a dedicated Senior Customer Service Officer to join our growing team. The role focuses on addressing customer needs and ensuring an exceptional guest experience within our lifestyle beauty lounges. You will manage inquiries, resolve feedback, and maintain high standards of service to promote customer retention.
Responsibilities
- Manage customer inquiries and appointments
- Resolve customer feedback and concerns
- Provide high-quality service and refreshments
- Monitor customer satisfaction levels
Required Skills
- Professional grooming and presentation
- Excellent communication skills
- Customer service orientation
- Previous beauty industry experience (preferred)
Job Details
ROLE OVERVIEW:
- Communicate with customers, understand their needs and attend to their queries
- Handle and resolve customers’ feedbacks and concerns
- Ensure a wonderful salon experience for our customers to increase customer retention
- Handling phone enquiries with etiquette
- Serving light refreshments to customers and attending to their needs
- Schedule customers’ appointments and other ad-hoc duties as assigned
- Gather customer satisfaction levels and feedback on customer services for continuous improvement
- Provide feedback and ideas to improve operations and enhance customer experience
- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions
WHAT WE ARE LOOKING FOR:
- Well-groomed and maintain a professional self that suits our salon image.
- Good and precise communication skills
- Service oriented and passionate about serving customers
- Prior experience in the beauty line would be advantageous
- Prefer can start immediately
WHAT TO EXPECT:
- Training is provided
- Opportunity for career progression
- Staff Discounts
- Birthday Vouchers
- Annual Leave, Marriage and Compassionate leaves
- Good performance annual increment
- Referral incentive