Client Service Leader

Responsibilities: • Manage a team of Account Managers, Account Administrators, and Insurance Managers by providing strong leadership, fostering a high-performance culture, and ensuring effective collaboration. • Deliver and help manage the execution of strategic initiatives by setting clear goals and providing guidance and support to the team. • Partner closely with the Regional Leader to build a cohesive, aligned, motivated, and high-performing client service organization that delivers on regional goals. • Take a proactive approach to managing client relationships, working with the client service team to drive client satisfaction, retention, and growth. • Develop and implement strategies to enhance client engagement, drive revenue growth, and maintain strong client relationships. • Act as a point of escalation for client-related issues or concerns, ensuring timely resolution and/or escalation to the Regional Leader as appropriate. • Drive operational efficiency by streamlining processes and optimizing resource allocation. • Implement best practices and support optimal utilization of resources, including technology, and partner effectively with the Captive Operation Group to deliver high-quality services to clients. • Support and oversee the successful execution of change initiatives, enabling smooth transitions and effective adoption of new processes and systems. • Communicate change objectives, vision, and benefits, fostering a positive attitude toward change and addressing concerns or resistance from team members. • Foster a positive and inclusive work environment that promotes colleague engagement, motivation, and professional development. • Help develop and implement internal communication strategies that strengthen connection and ensure consistent messaging across the region, enabling information sharing, updates, and alignment. Required Qualifications: • Bachelor’s degree and/or appropriate qualifications in insurance, accounting, or related fields. • A minimum of 5 years of recent captive, finance, accounting, audit, or insurance experience. • Experience leading teams. Preferred Qualifications: • An internationally recognized professional accounting, insurance, or risk management designation (e.g., CPA, CA, ACCA, ACA, ACII, or relevant IRM designation). • Prior captive management experience, including knowledge of applicable regulations and procedures. • Ability to provide training and coaching to team members.