Customer Service Supply Chain
Job Summary
Responsible for managing customer orders and coordinating supply chain activities, including inventory, procurement, and production planning. The role ensures timely delivery and high customer satisfaction through effective process management. It requires a strong focus on order accuracy, stakeholder communication, and operational efficiency.
Responsibilities
- Manage customer accounts and order processing
- Coordinate supply chain and production workflows
- Procure materials and manage inventory stock
- Prepare KPI reports and maintain documentation
Required Skills
- Diploma in Business/Supply Chain/Logistics
- SAP proficiency and MS Excel skills
- Experience in customer service and supply chain
- Strong communication and stakeholder management
Job Details
Responsibilities:
- Manage large number of incoming calls.
- Manage customer accounts and order portfolios, ensuring accurate and timely processing of orders and amendments in accordance with established procedures and data integrity standards.
- Primary point of contact for customers and stakeholders, handling inquiries related to order status, shipping arrangements, and delivery commitments in a timely and professional manner.
- Build and maintain good working relationships with customers, service providers, and internal stakeholders across regions to ensure effective coordination.
- Purchase materials, plan stock inventory.
- Keep records of customer interactions, process customer accounts and file documents.
- Coordinate production workflow for one or multiple products.
- Plan and prioritize operations to ensure maximum performance and minimum delay.
- Determine manpower, equipment and raw materials needed to cover production demand.
- Monitor jobs to ensure they will finish on time and within budget.
- Collaborate with quality control, warehouse and other staff.
- Follow communication procedures, guidelines and policies.
- Streamline and automate processes wherever possible.
- Prepare accurate daily reports, order management reports and KPI dashboards.
- Maintain accurate, audit compliant documentation in line with company policies and standards.
- To actively take initiatives and participate in continuous improvements in your work area.
- Take the extra mile to engage customers.
Requirements:
- Diploma in Business, Supply Chain, Logistics, or equivalent.
- Experience in customer service, supply chain, and logistics.
- Good communication and interpersonal skills, with the ability to manage stakeholders across regions and functions.
- Customer focused and solutions oriented, with the ability to perform effectively in a fast-paced environment.
- Well organised, detail oriented, and able to manage multiple priorities independently.
- Proficient in Microsoft Office applications, in particular MS Excel, IT savvy, familiar with SAP. (Knowing IBM AS400 i.e. legacy system will be a plus)