Customer Service Manager
Job Summary
The Customer Service Manager oversees daily department operations, manages team performance, and handles customer relations. This role involves setting goals, developing loyalty programs, and managing the department budget. You will also be responsible for training staff and staying updated on industry trends.
Responsibilities
- Supervise daily operations
- Set team performance goals
- Manage department budget
- Train and hire new staff
- Handle customer queries and complaints
Required Skills
- Bachelor's degree in Business or related field
- 5+ years customer service experience
- Microsoft Office Suite proficiency
- SaaS industry experience
- Project management skills
Job Details
Responsibilities:
- Supervising the daily operations of the customer service department
- Creating a reliable customer loyalty program
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with profitable customers
- Making weekly and monthly reports and surveys
- Staying current on the latest industry trends and techniques
- Hiring and training new customer service agents
- Managing the approved budget of the customer service department
- Staying informed on the latest industry techniques and methods
Qualifications:
- A bachelor’s degree in business administration or a related field
- Five years of experience in customer service
- Proficiency in Microsoft Office Suite
- SaaS experience preferred
- Highly organized and detail-oriented
- Demonstrated ability in project management