Regional Business Support Director

### Job Responsibilities **Regional Operations & Site Leadership** - Lead and oversee local Finance, Accounting, IT, Legal, Facilities and Administrative teams. - Ensure the effective operation of regional business support functions while balancing global standards with local business and regulatory requirements. - Maintain visibility across regional operations, proactively identifying and resolving operational issues impacting business performance or employee experience. - Lead the implementation of global initiatives, systems and operational changes across the region. - Develop talent within the regional support organization by identifying capability gaps, building functional expertise and driving accountability for results. - Drive operational improvements that increase efficiency, standardization and service quality across the region. **Regional Financial Management** - Lead regional financial planning, budgeting, forecasting, reporting and internal controls. - Partner with Regional Leadership to provide financial insight that supports business planning and operational decision-making. - Monitor regional operating expenses and financial performance against plan, identifying risks and opportunities. - Ensure timely month-end close, statutory reporting and audit readiness. - Coordinate local tax compliance, transfer pricing and intercompany transactions in partnership with Global Finance and external advisors. **Compliance, Governance & Risk Management** - Ensure compliance with local regulatory, statutory and tax requirements across APAC. - Maintain oversight of legal entity administration and support local corporate governance requirements. - Coordinate with Legal, Finance and Global Functions to manage regional operational and compliance risks. - Develop strong knowledge of the business, regulatory and tax environments across India, Singapore, Australia, Japan, Southeast Asia and other APAC jurisdictions where Milestone operates. - Ensure global policies and processes are implemented effectively while accommodating local legal and business requirements. **Employee Experience & Site Health** - Partner with P&C to support employee engagement, leadership effectiveness and overall site health. - Coordinate local engagement activities, communications and leadership community initiatives. - Provide input on regional organizational risks, opportunities and workforce needs. - Track site-level performance indicators and support execution of agreed improvement actions. **Cross-Functional Collaboration** - Act as the primary coordination point between regional operations and Global Functions. - Build strong partnerships across Finance, IT, Legal, P&C and Commercial teams to ensure effective execution of regional priorities. - Facilitate collaboration across functions to resolve operational challenges and improve business outcomes. **Decision-Making & Local Authority** - Own site-level decisions within delegated authority and budget, including local spend, vendor management and operational priorities. - Balance local business needs with global direction, escalating issues only when appropriate. - Provide clear recommendations and business context when escalation is required. - Partner with P&C on decisions impacting employees and site health. **Functional Diversity Management** - Finance: Lead regional financial budgeting, forecasting, reporting and internal controls, ensuring alignment with corporate goals. - Accounting and tax: Ensure timely and accurate financial month end packages, audit readiness, and compliance with local and international accounting standards and tax laws. - Legal: Manage legal risk and compliance with regional regulatory requirements, including regional sales and marketing contracts in alignment with Global legal & Compliance. - IT: Supervise regional IT helpdesk operations, ensure system uptime, and support local implementation of global IT initiatives. - Admin Teams and Facility Management: Ensure effective site operations, facilities maintenance, and support for administrative functions. ### Professional Qualifications - Experience: 8+ years of experience in fast-growing startups or high-performing, fast-growing larger organizations, within Finance and Administration. Preferably a master’s degree within business administration and/or CPA or the like. - Leadership & Team Management: 5+ years of experience leading and mentoring a team, fostering collaboration and high performance. An advantage if proven track record of leading leaders. - Compliance Expertise: Strong understanding of APAC laws and regulations. - Cross-Functional Skills: Ability to collaborate effectively across teams, departments and within a global organization. - Strong Communication: Clear, concise communication skills for explaining HR policies and processes, both written and verbal. - Results-Driven: Proven ability to meet and improve operational KPIs, driving continuous process optimization. - Cultural Alignment: Embody Milestone’s values of ‘We act with integrity’, ‘We grow together’, and ‘We are curious’.