Customer Service Bank Representative
Job Summary
We are seeking experienced customer service professionals from the banking and financial sector to manage over-the-counter transactions and provide excellent service. The role focuses on handling cash deposits and withdrawals, addressing customer enquiries, and promoting banking products. You will also be responsible for educating customers on digital platforms and ensuring compliance with all regulatory standards.
Responsibilities
- Manage over-the-counter cash transactions
- Resolve customer enquiries and complaints
- Promote banking products and services
- Assist customers with digital platform migration
- Ensure regulatory compliance
Required Skills
- Previous banking or financial service experience
- Experience in cash handling
- Strong customer service skills
- Problem-solving and escalation abilities
- Knowledge of service delivery standards
Job Details
Responsibilities:
- Attend to walk-in customers
- Handle over-the-counter transactions including cash deposits and withdrawals accurately
- Assist in customer's enquiries and ensure Bank's service delivery standards are met in achieving total customer satisfaction
- Prospect banking products and services to customers
- Educate and migrate customers towards our digital platform
- Drive service excellence in the areas of customer satisfaction – customer wait time, problem resolution and customer feedback / escalation / complaint
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results