Digital Product Manager

1. Develop Retail Banking Product Proposition: • Partner with Product to formulate sound digital product proposition that appeals to customers • Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome 2. Design Customer Journey with data in mind: • Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints • Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience • Study customer profile, segment & transactional behaviors. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity 3. Take charge in Online Channel Share: • Develop ideas to grow online acquisition channel share by leveraging on our digital platforms • Analyze and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption • Engage Product and Business Analytics on targeted marketing campaigns to target the right customers 4. Drive retail banking initiatives in the personal investing space: • Lead/coordinate the development of key initiatives with various stakeholders from onboarding till fulfilment. • Understand market situation and use data to propose enhancement recommendations • Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation