Assistant Manager Accounts Payable
Job Summary
This role is for a Payments Assistant Manager to monitor and manage the performance of outsourced finance service providers within a public sector organization. The incumbent ensures contractual KPIs are met, maintains service quality, and addresses operational performance issues. Responsibilities include stakeholder management, audit readiness, and continuous improvement of outsourced payment services.
Responsibilities
- Monitor outsourced service provider performance and KPIs
- Identify and rectify operational gaps and risks
- Support audit activities and finance governance
- Prepare management reports and performance trackers
Required Skills
- Finance or Accounting degree
- Minimum 2 years finance/payments experience
- Proficiency in SAP Finance and MS Office
- Strong analytical and communication skills
Job Details
Key Responsibilities:
Outsourcing Performance Management
- Review system-generated reports and outsourced service provider performance reports.
- Monitor business performance and identify operational issues, anomalies, or risks.
- Follow up with stakeholders and service providers to clarify, rectify, and close performance gaps.
- Verify outsourced service provider KPIs and compile regular performance reports.
- Review and assess KPI waiver requests, ensuring appropriate justification and documentation.
Service Quality & Governance
- Manage feedback on outsourced service quality and relevance of service scope.
- Support audit activities and respond to finance-related and operational queries.
- Ensure adherence to established processes, controls, and contractual requirements.
Reporting & Administrative Support
- Prepare documentation, trackers, and reports to support management review.
- Perform administrative and ad-hoc duties as required to support the finance function.
Requirements & Qualifications:
- Singapore Citizen.
- Tertiary qualification in Finance, Accounting, Business, or a related discipline.
- Minimum 2 years of relevant working experience in finance operations, payments, or outsourced services management.
- Strong analytical, communication, and writing skills.
- Proficient in SAP Finance, Microsoft Office (Excel, Word, PowerPoint), and data analytics tools.
- Experience with dashboarding, reporting, or automation tools is preferred.